F.A.Q
How long does it take to receive my order?
Typically, orders are processed and shipped within five business days. Customized items may take a bit longer to ensure quality, so please refer to the estimated delivery time at checkout for specific details. If you need a rush order, please reach out—we’ll do our best to accommodate you.
Do you offer gift wrapping or special packaging?
Yes, we offer gift wrapping and special packaging! Let us know, and we’ll make your gift extra special. 🎁
Can I customize my order with specific colors or designs?
Absolutely! We love creating custom designs. Just let us know your ideas, and we’ll work with you to bring them to life! 🎨
How should I care for my customized items?
To keep your items looking their best, we recommend hand washing drinkware and following the care instructions provided with apparel. Avoid extreme heat or abrasive cleaners to maintain the quality of your customized designs.
What should I do if my order is incorrect or damaged?
We strive for perfection, but if an item arrives damaged or doesn’t match your order, please contact us within 7 days with photos and details. We’ll work quickly to make it right for you.
REFUNDS
Can I cancel my order?
Because our items are made-to-order, cancellations are only possible within 24 hours of placing your order. After that time, we may have already started crafting your item.
Can I return or exchange a customized item?
We want you to love your Ink & Charms order! Please note, custom orders are final. If your item arrives damaged or incorrect, just reach out within 7 days and we’ll make it right. Cancellations? We’re happy to help if you contact us within 24 hours. Non-custom items can be returned within 30 days, as long as they’re in original condition. Need assistance? Email us at info@inkandcharms.com!
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